Customer Email Response Assistant
Budget: $200 – $300 USD
I need help keeping my customer inbox under control. Your primary responsibility will be to read each incoming inquiry, draft a clear, friendly reply that matches my brand voice, and send it within the agreed-upon response window. Accuracy and tone matter a lot because most messages involve product questions and basic troubleshooting; you should be comfortable turning technical details into plain language and recognising when an issue needs to be escalated to me.
We’ll work out quick reference templates together, but you’ll also need the judgment to personalise answers when a canned response won’t do. I use Gmail and occasionally route messages through Zendesk, so familiarity with either platform is useful. Slack is where we’ll touch base during your shift.
For now the role is entirely focused on replying to customer inquiries; if things go smoothly I may later ask for light inbox organising, but that is not part of this initial scope.
Deliverables
• Timely, grammatically flawless replies to all assigned emails
• A short end-of-day summary noting any messages flagged for my attention
Please tell me about similar email support you’ve handled and the hours (in UTC) you’re available to cover.
We’ll work out quick reference templates together, but you’ll also need the judgment to personalise answers when a canned response won’t do. I use Gmail and occasionally route messages through Zendesk, so familiarity with either platform is useful. Slack is where we’ll touch base during your shift.
For now the role is entirely focused on replying to customer inquiries; if things go smoothly I may later ask for light inbox organising, but that is not part of this initial scope.
Deliverables
• Timely, grammatically flawless replies to all assigned emails
• A short end-of-day summary noting any messages flagged for my attention
Please tell me about similar email support you’ve handled and the hours (in UTC) you’re available to cover.