Customer Email Response Assistant
Budget: ₹400 – ₹750 INR
I’m overloaded with customer service inquiries that land in our shared Gmail inbox every day, and I need a virtual assistant who can jump straight into answering them. Your sole focus will be email management—specifically, crafting timely, friendly, and error-free replies that reflect our brand’s voice.
I’ll give you a response library, escalation rules, and signature format so you’re never starting from scratch, but I’m counting on you to read each message carefully, spot the real issue, and send a clear, helpful solution. During our agreed working hours, replies should go out within two hours, and any complicated or unusual cases must be flagged for me right away.
Deliverable
• Inbox cleared daily, with unresolved threads tagged “Follow-up”.
At the close of each shift, send a brief summary noting resolved conversations and anything that still needs my input. When you apply, let me know which customer support tools or email platforms you’ve used before and include a sample reply that shows your tone and attention to detail.
I’ll give you a response library, escalation rules, and signature format so you’re never starting from scratch, but I’m counting on you to read each message carefully, spot the real issue, and send a clear, helpful solution. During our agreed working hours, replies should go out within two hours, and any complicated or unusual cases must be flagged for me right away.
Deliverable
• Inbox cleared daily, with unresolved threads tagged “Follow-up”.
At the close of each shift, send a brief summary noting resolved conversations and anything that still needs my input. When you apply, let me know which customer support tools or email platforms you’ve used before and include a sample reply that shows your tone and attention to detail.