Customer Email Handling & Documentation
Budget: $3 – $10 NZD
My shared inbox fills up with customer service questions every day and I need it brought back to “inbox-zero” without losing any detail along the way. You will read each message, draft or send a clear reply, and keep a running record of what was said and what still needs to happen. When a request requires information from a supplier or partner company, you’ll reach out to them, track their response, and close the loop with the customer so nothing slips through the cracks.
Success looks like:
• The inbox checked and cleared at agreed-upon times each workday
• A tidy, searchable log that mirrors the current email status
• Prompt, professional communication with customers and any third-party companies involved
• A brief weekly summary so I always know where things stand
Strong written English, If you enjoy helping people and keeping meticulous records, let’s get started.
Success looks like:
• The inbox checked and cleared at agreed-upon times each workday
• A tidy, searchable log that mirrors the current email status
• Prompt, professional communication with customers and any third-party companies involved
• A brief weekly summary so I always know where things stand
Strong written English, If you enjoy helping people and keeping meticulous records, let’s get started.