Customer Chat Support Rep
Budget: $15 – $25 USD
I’m looking for dependable help managing the daily customer support conversations that come through our WhatsApp and Telegram channels. The focus is straightforward: answer the common questions we receive so customers get quick, friendly, and consistent responses without delay.
You will work inside our existing messaging-app dashboards and follow the reply templates and knowledge-base articles I provide. When a query falls outside those guidelines, you’ll tag it for escalation—no troubleshooting or complaint resolution is required on your end.
Key deliverables:
• Timely, template-based replies to all incoming WhatsApp and Telegram messages during the agreed shift window
• Accurate tagging or forwarding of any question that isn’t covered by our FAQ
• A concise end-of-shift log noting volume handled and any unusual queries
If you’re comfortable with real-time chat, write clear English, and can keep tone friendly yet professional, let’s talk.
You will work inside our existing messaging-app dashboards and follow the reply templates and knowledge-base articles I provide. When a query falls outside those guidelines, you’ll tag it for escalation—no troubleshooting or complaint resolution is required on your end.
Key deliverables:
• Timely, template-based replies to all incoming WhatsApp and Telegram messages during the agreed shift window
• Accurate tagging or forwarding of any question that isn’t covered by our FAQ
• A concise end-of-shift log noting volume handled and any unusual queries
If you’re comfortable with real-time chat, write clear English, and can keep tone friendly yet professional, let’s talk.
Related categories:
Customer Support
Technical Support
Customer Service
Social Media Management
Customer Experience