Customer Chat Reply Support -- 2
Budget: $15 – $25 USD
I need a reliable partner to handle day-to-day customer chats for my business. The core task is simple yet vital: read incoming messages, understand what the customer needs, and respond quickly in clear, friendly Indonesian. Most questions are routine—price enquiries, product availability, shipping updates—so you should be comfortable writing concise answers and, when necessary, asking me for the latest details.
You will work inside the chat platforms I already use (mainly WhatsApp Business at the moment, with Facebook Messenger or Instagram DM added as we grow). I’ll grant you access and share our existing tone-of-voice guide plus a small FAQ. Your job is to keep response times short and conversations organised with labels or stars so nothing is missed.
To help us start smoothly, please tell me:
• the hours you are available each day,
• how you’ve handled customer support chats before,
• which tools (WhatsApp Web, Meta Business Suite, Hootsuite, etc.) you’re comfortable with.
I’m ready to onboard immediately and will review applications as they arrive.
You will work inside the chat platforms I already use (mainly WhatsApp Business at the moment, with Facebook Messenger or Instagram DM added as we grow). I’ll grant you access and share our existing tone-of-voice guide plus a small FAQ. Your job is to keep response times short and conversations organised with labels or stars so nothing is missed.
To help us start smoothly, please tell me:
• the hours you are available each day,
• how you’ve handled customer support chats before,
• which tools (WhatsApp Web, Meta Business Suite, Hootsuite, etc.) you’re comfortable with.
I’m ready to onboard immediately and will review applications as they arrive.