Customer Care & Reservation Agent -- 2

At El Tribut, we’re looking for a Customer Care & Reservation Agent (Freelance | Remote)

Type: Freelance
Hours: Approx. 4 hours per day
Location: 100% remote

Your responsibilities:

-Confirm, modify, or cancel reservations using our booking system
-Handle incoming calls with general questions and reservation confirmations
-Respond to customer reviews with empathy, care, and professionalism

Requirements:

-Fluency in Spanish, English, and Catalan
-Previous experience in customer service
-Strong communication and organizational skills
-Autonomous, proactive, and solution-oriented mindset
-Quiet, well-equipped space to work remotely

What we offer:

-Flexible, remote work, compatible with other projects
-Collaboration with a genuine, close-knit team
-The chance to contribute to a brand with soul and strong values
-A professional environment built on trust and autonomy

If you’d like to be part of El Tribut and help shape a meaningful customer experience from behind the scenes, we’d love to hear from you.