Cruise Travel Support Specialist

What you will do:
• Must support Sabre/ Galilio/ Amedus the guest and Travel Agent partners via inbound calls.
• Interact with guests and Travel Agent partners via phone, focusing on questions related to cruises, destinations, ship amenities, and many other pre-cruise-related items.
• Provide consistent, high-quality support to all guests and Travel Agent partners.
• Research, navigate, and locate answers to guests’ and Travel Agent partners’ questions and concerns.
• Leverage website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries.
• Document all calls, detailed resolution, and follow-up to actions.
Capabilities of Top Performing Service Partners:
• Must possess working knowledge of the Sabre travel reservation system and be able to successfully complete a Sabre system proficiency assessment.
• Strong ability to follow process and workflow for compliance.
• Provides knowledgeable, friendly, and eloquent customer service.
• Skilled and efficient in writing and verbal communication.