Cox enterprises

I’m expanding my support team and need articulate communicators who can jump onto one-hour customer support sessions whenever it best fits their day. Every interaction takes place on Microsoft Teams, though if you happen to be nearby you’re welcome to sit in on the occasional in-person discussion—we’re flexible either way.

There are no minimum hours. Pick up a single hour between classes, stack several for a full-time week, or mix and match; the schedule is entirely yours. In return for reliable, friendly help I provide competitive hourly pay plus health insurance, education assistance, paid time off, and, of course, that flexible timetable.

Deliverables
• Join each scheduled Teams session on time and handle customer queries courteously
• Record concise session notes in the supplied template before you log off
• Escalate unresolved issues through the designated channel

Acceptance criteria
• 95 %+ customer satisfaction rating on post-session surveys
• Session notes submitted within 30 minutes of call end
• Consistent attendance for all confirmed sessions

Strong communication skills are essential. Problem-solving or technical support experience is certainly welcome but not required. If this sounds like the right fit, let me know your preferred hours and how soon you can start—I’m onboarding candidates immediately.