Courier Operations Virtual Assistant
Budget: $15 – $25 USD
I need reliable, ongoing support to keep my courier company running smoothly each day. Your main focus will be three core areas, responding to customer inquiries, slotting collections and drop-offs into our calendar, and keeping all shipment records and invoices up to date. Expect to live inside Slack with me and the drivers; quick turnaround on messages there is essential.
You’ll work comfortably with Microsoft Office for spreadsheets and basic docs, update client notes in our CRM, and move orders through our logistics management platform so drivers always have the latest route information.
Deliverables I will review weekly:
• Customer tickets closed and flagged issues escalated
• Next-day delivery schedule confirmed in the system by 4 p.m. local time
• Admin folder updated with signed PODs, invoices, and mileage logs
If you’re organized, proactive, and already familiar with the tools above, I’d love to start with a short trial and grow the hours from there.
You’ll work comfortably with Microsoft Office for spreadsheets and basic docs, update client notes in our CRM, and move orders through our logistics management platform so drivers always have the latest route information.
Deliverables I will review weekly:
• Customer tickets closed and flagged issues escalated
• Next-day delivery schedule confirmed in the system by 4 p.m. local time
• Admin folder updated with signed PODs, invoices, and mileage logs
If you’re organized, proactive, and already familiar with the tools above, I’d love to start with a short trial and grow the hours from there.