Construction Client Care Management
Budget: $250 – $750 USD
Our construction firm needs a dependable professional who can take full ownership of customer communications from the first ring to follow-up. Day to day you will be the voice of our company, handling incoming inquiries, troubleshooting complaints, and nurturing ongoing relationships—all by phone.
Success in this role means every call is answered quickly, the caller leaves with clear, detailed information, and issues are resolved without bouncing between departments. I already have basic call-routing software and a cloud CRM in place; you’ll have admin access and the freedom to suggest tweaks or new tools if they streamline the process.
Deliverables I expect:
• A consistent, documented call-handling workflow that captures each interaction in the CRM.
• Weekly summary reports showing response times, resolutions, and any patterns you notice.
• Professional call scripts or talking points for common questions and complaints.
If you are comfortable owning the entire customer service cycle for a construction company and can prove it with past experience or brief case studies, let’s talk.
Success in this role means every call is answered quickly, the caller leaves with clear, detailed information, and issues are resolved without bouncing between departments. I already have basic call-routing software and a cloud CRM in place; you’ll have admin access and the freedom to suggest tweaks or new tools if they streamline the process.
Deliverables I expect:
• A consistent, documented call-handling workflow that captures each interaction in the CRM.
• Weekly summary reports showing response times, resolutions, and any patterns you notice.
• Professional call scripts or talking points for common questions and complaints.
If you are comfortable owning the entire customer service cycle for a construction company and can prove it with past experience or brief case studies, let’s talk.