Comprehensive Guest Management Service
Budget: $8 – $15 USD
I am in need of an all-inclusive guest management for my property. This includes reaching out to guests upon booking, overseeing check-in, and maintaining clear lines of communication.
Key tasks will include:
- Gaining the guest’s email address during the check-in process which you'll use for further correspondence.
- Combining email and text to provide clear instructions for guests about check-in procedures.
- Utilising this email contact to provide a comprehensive guestbook. This resource should include property details, information about the local area, and important WiFi information.
- Finally, ensuring that my housekeeping service stays informed on all new bookings.
- Sending a reminder for check-out procedures the night before departure.
The ideal candidate for this position will have strong organisational skills and experience in delivering top-notch customer service especially in the hospitality field. Strong communication skills, attentiveness, and reliability are equally important, as well as a knack for detail and an ability to maintain a high level of discretion with guest information.
Key tasks will include:
- Gaining the guest’s email address during the check-in process which you'll use for further correspondence.
- Combining email and text to provide clear instructions for guests about check-in procedures.
- Utilising this email contact to provide a comprehensive guestbook. This resource should include property details, information about the local area, and important WiFi information.
- Finally, ensuring that my housekeeping service stays informed on all new bookings.
- Sending a reminder for check-out procedures the night before departure.
The ideal candidate for this position will have strong organisational skills and experience in delivering top-notch customer service especially in the hospitality field. Strong communication skills, attentiveness, and reliability are equally important, as well as a knack for detail and an ability to maintain a high level of discretion with guest information.