E-Commerce Customer Support Specialist

Freelancer for Customer Support / Online Shop Assistance

Description:
We are looking for a freelancer to provide ongoing customer support for our two online shops. The goal is to quickly respond to customer inquiries and solve problems to ensure a smooth shopping experience.

Responsibilities:
Respond to customer questions via email, chat, or social media.
Solve technical or order-related issues (payment, shipping, returns).
Process returns and complaints according to shop policies.
Keep short reports on recurring problems.
Optional: suggest improvements to reduce future issues.

Workload:
Remote, ongoing support
Flexible hours, or fixed shifts (to be agreed)

Requirements:
Experience in customer support, e-commerce, or online shops
German language skills are a priority
English is a plus
Reliable, responsive, and customer-oriented

Payment:
Hourly or fixed rate – negotiable

Test Task (optional):

Respond to a sample customer inquiry in a professional and helpful manner.
Provide a short report of how you would handle the issue.