E-Commerce Customer Support Assistant

I run a growing online shopping company and need help keeping our customers happy. Your primary focus will be hands-on customer support across three channels:

• Email – reply to order-status requests, returns, and general inquiries using our Zendesk templates.
• Live chat – handle real-time questions during business hours, escalating only the tricky cases.
• Phone – answer calls politely, track issues in the CRM, and provide simple troubleshooting or order updates.

I’ll supply brand guidelines, FAQs, and access to our help-desk tools so you can get up to speed quickly. For now, I’m looking for consistent coverage during agreed-upon shifts and a concise daily recap of tickets closed, common issues spotted, and anything needing my attention.

A confident command of written and spoken English, reliable internet, and a quiet workspace are essential. If you’ve previously supported e-commerce shops and can start right away, this straightforward customer-care role is a perfect fit.