24/7 Client Phone Support

I need a dedicated representative to deliver ongoing phone support for my clients around the clock. Calls come from existing users who may have quick “how-to” questions, account concerns, or minor technical hiccups; your calm, friendly tone and solution-oriented mindset will keep them feeling valued long after onboarding is over.

The phone line must be covered 24/7, including weekends and holidays. I will provide a cloud VoIP seat and access to our CRM (HubSpot) where every interaction needs to be logged in real time, tagged, and followed up until resolved. Daily volume averages 15–25 calls, and the first-response target is under two minutes.

Deliverables
• Continuous phone coverage with no gaps
• Complete, accurate call notes in the CRM
• Escalation of unresolved cases within 30 minutes
• End-of-week report on ticket status, common issues, and client sentiment

Success is defined as maintaining a CSAT score above 90 % during the first month while consistently meeting the response and escalation times above. If you have solid help-desk or account-management experience, a quiet workspace, and reliable internet, you should ramp up quickly. Let me know how you plan to maintain round-the-clock availability and any telecom tools you already use.