Chinese-English Travel Brand Manager
Budget: $250 – $750 USD
I need a bilingual professional who can devote 2–4 focused hours every day to keep our boutique travel agency’s front line running smoothly and our online presence fresh. Day to day you will:
• Handle customer inquiries in both Chinese and English – everything from booking assistance and tailored travel recommendations to the occasional complaint that needs a calm, solutions-oriented touch.
Quick, clear and polite communication is essential; I expect all messages answered the same day within your shift window.
You’ll have direct access to our reservation system, media asset library and a dedicated contact at each of our partner hotels and tour operators. If you spot recurring questions or trends, I’m counting on you to suggest improvements to our FAQs or content plan.
Please tell me about similar roles you’ve handled and share links to social pages you currently manage. Fluency in both languages is a must, hospitality or travel experience is a strong plus.
• Handle customer inquiries in both Chinese and English – everything from booking assistance and tailored travel recommendations to the occasional complaint that needs a calm, solutions-oriented touch.
Quick, clear and polite communication is essential; I expect all messages answered the same day within your shift window.
You’ll have direct access to our reservation system, media asset library and a dedicated contact at each of our partner hotels and tour operators. If you spot recurring questions or trends, I’m counting on you to suggest improvements to our FAQs or content plan.
Please tell me about similar roles you’ve handled and share links to social pages you currently manage. Fluency in both languages is a must, hospitality or travel experience is a strong plus.