Chat Support Complaint Handling
Budget: $15 – $25 USD
I’m setting up an online chat channel and need someone who can jump in and professionally resolve customer complaints about our products and services. Your day-to-day focus will be replying to incoming messages in real time, identifying the core issue, and guiding the customer to a satisfactory solution without escalating unless absolutely necessary.
Clear, empathetic Indonesian writing is essential; English proficiency is a plus for occasional international queries. I’ll grant you dashboard access to our CRM and template library, but I trust you to adapt the tone when the situation is sensitive.
Deliverables:
• Timely, well-structured chat responses during the agreed shift hours
• Concise internal notes for every conversation so our team can track recurring issues
• A brief end-of-shift summary highlighting any unresolved or unusual cases
If you’ve handled product or service complaints before and can keep customers calm while protecting our brand reputation, let’s talk.
Clear, empathetic Indonesian writing is essential; English proficiency is a plus for occasional international queries. I’ll grant you dashboard access to our CRM and template library, but I trust you to adapt the tone when the situation is sensitive.
Deliverables:
• Timely, well-structured chat responses during the agreed shift hours
• Concise internal notes for every conversation so our team can track recurring issues
• A brief end-of-shift summary highlighting any unresolved or unusual cases
If you’ve handled product or service complaints before and can keep customers calm while protecting our brand reputation, let’s talk.