Chat Response Assistant Needed -- 2
Budget: $250 – $750 USD
I run several online storefronts and need someone who can stay on top of incoming messages and reply in clear, friendly Indonesian (and, when needed, basic English). Your main focus will be Membalas Chat—answering product questions, chasing up orders, and keeping the conversation warm so customers never feel ignored.
Experience level is flexible; even if you have “Tidak ada pengalaman” as a formal freelancer, that’s fine as long as you can type quickly, think on your feet, and keep your tone professional yet approachable. I care more about your responsiveness and empathy than a long résumé.
Scope of work
• Monitor our WhatsApp Business and Instagram DM feeds during agreed-upon shifts.
• Reply within five minutes during your shift, using brand guidelines I’ll provide.
• Escalate technical or billing issues to me via Trello notes.
Deliverables
1. Daily chat log exported to Google Sheets before you clock off.
2. Weekly summary of common questions so we can update FAQ macros.
Acceptance criteria
– Average first-response time under five minutes.
– Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports).
– Customer satisfaction rating above 4.7/5 on post-chat surveys.
Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience.
Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first-time shopper, and let’s get rolling.
Experience level is flexible; even if you have “Tidak ada pengalaman” as a formal freelancer, that’s fine as long as you can type quickly, think on your feet, and keep your tone professional yet approachable. I care more about your responsiveness and empathy than a long résumé.
Scope of work
• Monitor our WhatsApp Business and Instagram DM feeds during agreed-upon shifts.
• Reply within five minutes during your shift, using brand guidelines I’ll provide.
• Escalate technical or billing issues to me via Trello notes.
Deliverables
1. Daily chat log exported to Google Sheets before you clock off.
2. Weekly summary of common questions so we can update FAQ macros.
Acceptance criteria
– Average first-response time under five minutes.
– Grammar/spelling accuracy ≥ 98 % (we’ll use Grammarly reports).
– Customer satisfaction rating above 4.7/5 on post-chat surveys.
Tools you’ll touch: WhatsApp Business, Instagram, Trello, Google Sheets, Grammarly. If you already love any similar platform (Intercom, Zendesk, etc.), let me know so we can leverage that experience.
Start with a one-week paid trial; if it goes smoothly, I’m happy to lock in a long-term arrangement with consistent hours. Send a short voice note or text snippet showing how you’d greet a first-time shopper, and let’s get rolling.