Chat Customer Support Representative Needed

I operate a growing online sales business and want to raise our customer-satisfaction scores by adding a dedicated chat-based support representative. Your core focus will be real-time, text-only interactions with shoppers: answering product questions, helping them navigate the checkout process, and resolving post-purchase issues quickly and courteously.

Because our main objective is to improve customer satisfaction, every reply should be friendly, honest, proactive, and solution-oriented. You’ll draw on solid product knowledge (we provide training and an FAQ) and log each conversation in our Zendesk/Intercom workspace so we can track trends and follow up when needed.

Key expectations
• Cover agreed hourly blocks on our website’s live-chat widget
• Maintain average first-response time under two minutes
• Escalate complex or sensitive cases to the team lead and note the ticket status
• Provide a short end-of-shift recap highlighting common questions and any customer-experience insights

If you have a background in e-commerce customer service, excel at written communication, and enjoy turning curious visitors into happy buyers, let’s talk.