Chat Customer Support Needed

I’m looking for someone who genuinely enjoys helping people through written conversation. All of our interactions happen over live chat—no phone calls, no email tickets—so your typing speed and clarity in Indonesian will make all the difference. The job is straightforward: greet visitors, answer product or policy questions, log any relevant notes, and escalate only the complex cases I flag in our playbook.

You’ll have access to the knowledge base and will work inside our browser-based chat dashboard. Typical shifts run four hours at a time, and I’ll provide a quick onboarding session on day one so you can start confidently. As long as you can keep response times snappy, maintain a friendly tone, and document each chat in simple bullet points, you’ll do great here.

My measure of success is simple:
• 90 % of chats answered within 60 seconds
• Clear, typo-free Indonesian in every reply
• Accurate summary notes at the end of each shift

If you have prior experience in customer support, online moderation, or live-chat sales, I’d love to hear about it. Let me know your availability and any relevant tools you’re familiar with, and we can get started right away.