Casual Customer Support Specialist
Budget: $15 – $25 AUD
About Us:
Gelflex is a global medical device manufacturer that has been operating for over 40 years. We are moving aggressively to build a DTC (Direct To Consumer) online business with our first launch in Germany, Europe. Our online brand, Sofclear Contacts will be launching early August.
Job Description:
We are looking for a German speaking Customer Service Specialist to support our start up that can really help us drive a customer centric approach and lead customer service from our office in Perth.
This is a critical role to helping to determine the success of the project. We are offering flexibility that will suit anyone wanting to work part-time/freelancer base, round school hours or whilst studying.
- Responsible with handling all written customer service enquiries across the digital channels (emails, social media, google reviews etc)
- Logging all customer service complaint in our Q&A system
- Chasing all outstanding logged customer complaints with internal team members to see how they are progressing and if approved
- Supporting the digital marketing team as required
- Other administrative tasks as required.
About you:
We are looking for a team member that has;
- Excellent oral and written communication skills, fluent in German and English
- A warm and welcoming nature with great interpersonal skills
- 1-2 years’ experience in customer service
- Flexibility with availability including working weekends.
- Exceptional customer service skills via phone and written via email
- Good computer skills
- Well organised
Gelflex is a global medical device manufacturer that has been operating for over 40 years. We are moving aggressively to build a DTC (Direct To Consumer) online business with our first launch in Germany, Europe. Our online brand, Sofclear Contacts will be launching early August.
Job Description:
We are looking for a German speaking Customer Service Specialist to support our start up that can really help us drive a customer centric approach and lead customer service from our office in Perth.
This is a critical role to helping to determine the success of the project. We are offering flexibility that will suit anyone wanting to work part-time/freelancer base, round school hours or whilst studying.
- Responsible with handling all written customer service enquiries across the digital channels (emails, social media, google reviews etc)
- Logging all customer service complaint in our Q&A system
- Chasing all outstanding logged customer complaints with internal team members to see how they are progressing and if approved
- Supporting the digital marketing team as required
- Other administrative tasks as required.
About you:
We are looking for a team member that has;
- Excellent oral and written communication skills, fluent in German and English
- A warm and welcoming nature with great interpersonal skills
- 1-2 years’ experience in customer service
- Flexibility with availability including working weekends.
- Exceptional customer service skills via phone and written via email
- Good computer skills
- Well organised