Casual Customer Chat Reply Assistant -- 2

I’m looking for someone who can jump into my daily customer chats and keep the conversation flowing in a santai dan ramah tone. Most questions are straightforward—order status, product details, simple troubleshooting—so your main job is to read quickly, understand what the customer really needs, and answer in clear, friendly Indonesian that feels human rather than scripted.

You’ll log into our chat dashboard (similar to WhatsApp Web) during the agreed-upon hours, respond in real time, and tag anything that needs escalation to me. I’ll provide a short FAQ and brand voice guide; you make sure every reply stays on-brand, warm, and solution-oriented.

Deliverables:
• Same-day coverage of incoming chats for the scheduled shift
• Prompt, accurate, friendly replies written in Bahasa Indonesia
• A brief end-of-shift recap noting any issues or follow-ups I should handle

If you’re quick on the keyboard, love casual conversation, and can think on your feet, let’s get started.