US/Canada/UK Virtual Assistant

I need a reliable, detail-oriented assistant who already lives in the United States, Canada, or the United Kingdom, is 19 years or older, and can verify identity with a government-issued ID. A stable broadband connection is essential because most of our interaction will be cloud-based.

Day-to-day you will keep my back office organised by clearing inboxes, entering data into shared spreadsheets or a CRM, and locking in appointments on a shared calendar. You will also be the first line of contact for customers—answering product questions, processing simple orders, and stepping in diplomatically when a complaint surfaces. Finally, you will publish and monitor posts on our primary social channels, passing along engagement metrics and any urgent messages that appear in comments or direct messages.

Familiarity with Google Workspace or Microsoft 365, a basic grasp of common help-desk or ticketing platforms, and confidence moving around Facebook, Instagram, or X will let you ramp up quickly, but no advanced technical skills are required. What matters most is clear written English, prompt communication, and a steady commitment to confidentiality.

Deliverables
• Daily email triage with a summary note
• Up-to-date data sheets and correctly scheduled appointments
• Customer tickets closed or escalated within agreed time frames
• Two to three social posts per week plus engagement monitoring

If you can consistently hit those marks, we will set up ongoing hours and milestones together.