US/Canada Technical Support Caller
Budget: $8 – $15 USD
I’m looking for a native English speaker located in the United States or Canada who can jump on the phone with my users and provide real-time customer support focused exclusively on software-related issues. You’ll be the first voice they hear when something isn’t working, so clear diction, a calm demeanor, and genuine empathy are essential.
Calls will revolve around troubleshooting login errors, basic configuration problems, feature walk-throughs, and documenting each interaction in our ticketing system. I already have a knowledge-base and call guidelines in place; your job is to follow them, probe for details, guide the user to a resolution, and note any patterns that may require escalation to our dev team.
Success for this project means: every ticket you close includes concise notes, the customer confirms the fix on the same call, and you flag any recurring bug so we can patch it. If you have experience with remote-desktop tools or CRM platforms, let me know—those skills will help you hit the ground running.
Calls will revolve around troubleshooting login errors, basic configuration problems, feature walk-throughs, and documenting each interaction in our ticketing system. I already have a knowledge-base and call guidelines in place; your job is to follow them, probe for details, guide the user to a resolution, and note any patterns that may require escalation to our dev team.
Success for this project means: every ticket you close includes concise notes, the customer confirms the fix on the same call, and you flag any recurring bug so we can patch it. If you have experience with remote-desktop tools or CRM platforms, let me know—those skills will help you hit the ground running.