Calling & WhatsApp Executive Needed

I’m searching for someone who can take full ownership of our incoming phone calls and WhatsApp conversations. You’ll greet every caller or texter with a friendly, professional tone, answer basic questions, route or escalate more complex issues, and keep concise notes so nothing slips through the cracks.

Day-to-day you will:
• Pick up calls during business hours and return any missed calls the same day
• Reply to WhatsApp messages quickly, following our brand voice and approved templates
• Keep a simple log of each interaction—name, reason for contact, outcome—so I can track trends and follow up when needed
• Flag urgent matters to me immediately and schedule call-backs when appropriate

I already have dedicated phone lines and a WhatsApp Business account; you’ll simply connect through those. Familiarity with any lightweight CRM or call-log software is welcome but not mandatory, as long as you are comfortable updating a shared spreadsheet.

Success in this role is measured by two things: how promptly you respond and the clarity of your notes. If you’re reliable, speak clear English, and have a stable internet connection, I’d love to hear how you can help streamline our customer interactions.