Call Answering & Google Calendar Scheduling

Incoming callers expect a warm, confident voice that can solve basic questions, provide general information, and, when needed, book a maintenance-request slot directly into my shared Google Calendar. I need you to pick up every call in clear, accent-neutral English, gather the caller’s details, confirm the time available, and create the appointment on the calendar before hanging up.

You will also act as the first line of customer service, noting any issues that can’t be resolved immediately and flagging them for me. All conversations, missed calls, or voicemail messages should be logged so I can see at a glance what came in and what actions were taken.

Deliverables that let me know the job is done right:
• Real-time call log (date, caller name, number, brief note).
• Google Calendar entries for each confirmed maintenance request, with caller details and any special notes.
• End-of-day summary email highlighting unresolved questions or follow-ups.

I will provide the forwarding number and calendar access; you bring a quiet workspace, stable internet, and a friendly phone presence.