California Medical Transport Dispatcher

I operate a non-emergency medical transportation company in California and need a remote dispatcher who can keep our riders, facilities, and drivers perfectly coordinated. The role blends customer service with live fleet oversight, so you’ll handle three things all day long: scheduling trips, answering questions, and tracking vehicles in real time.

Here’s how that looks in practice. Throughout your shift you will:

• Book, confirm, and adjust appointments inside RouteGenie, matching each rider’s needs (wheelchair, stretcher, ambulatory) with the right vehicle and driver.
• Respond promptly on the phone, by email, and through our live-chat window whenever patients, caregivers, or medical offices have questions or last-minute changes.
• Watch our GPS dashboard, flag delays before they become problems, and reroute drivers around traffic or cancellations to keep on-time performance high.
• Document every contact and schedule change so our records meet Medi-Cal compliance standards and our team on-site always sees the latest information.
• Pitch in with any additional administrative task that helps the schedule run smoothly.

Must-have background
– Previous experience inside a medical transportation or NEMT environment.
– Hands-on familiarity with dispatching software—RouteGenie experience is a real advantage.
– Calm, professional phone manner, fast typing, and solid written English.

The position is ongoing with set weekly hours and occasional weekend coverage. If you can step into RouteGenie, juggle multiple screens without missing a detail, and keep patients moving safely and on time, let’s connect.