Brazil Remote Customer Support Assistant
Budget: $250 – $750 USD
I need a dependable helper based anywhere in Brazil who can step in each day, part-time, to answer customer emails and live-chat messages that mostly revolve around basic technical issues. Nothing highly specialized—if you are comfortable with computers and know how to keep a clear, friendly conversation flowing, you already tick the main boxes.
Because many questions relate to our brand look, you must also understand visual identity well enough to recognize when a response or quick mock-up should follow existing guidelines. A very simple portfolio (even just a few screenshots) will confirm you have that eye.
Here’s the rhythm of the job:
• Log in remotely during the agreed hours, check the shared inbox and chat queue, and work through all incoming tickets.
• Draft concise, courteous replies in Portuguese; English is a bonus for the occasional international message.
• Escalate anything beyond basic troubleshooting to me with a brief note.
• Keep a running spreadsheet of resolved conversations so we can track common issues.
We collaborate completely online, so stable internet and a quiet spot to work are essential. Light web know-how (copying links, updating a FAQ page, grabbing screenshots) makes life easier but isn’t mandatory.
Compensation is straightforward: US $250 paid at the end of each month for roughly 15 min a day, Monday to Friday. If volume grows, we can revisit hours and rate together.
If this sounds like the side-income you’ve been seeking, send your short visual-identity portfolio and a quick note about any prior email or live-chat experience. I’ll reach out to schedule a brief video call for us to meet and get you onboard.
Because many questions relate to our brand look, you must also understand visual identity well enough to recognize when a response or quick mock-up should follow existing guidelines. A very simple portfolio (even just a few screenshots) will confirm you have that eye.
Here’s the rhythm of the job:
• Log in remotely during the agreed hours, check the shared inbox and chat queue, and work through all incoming tickets.
• Draft concise, courteous replies in Portuguese; English is a bonus for the occasional international message.
• Escalate anything beyond basic troubleshooting to me with a brief note.
• Keep a running spreadsheet of resolved conversations so we can track common issues.
We collaborate completely online, so stable internet and a quiet spot to work are essential. Light web know-how (copying links, updating a FAQ page, grabbing screenshots) makes life easier but isn’t mandatory.
Compensation is straightforward: US $250 paid at the end of each month for roughly 15 min a day, Monday to Friday. If volume grows, we can revisit hours and rate together.
If this sounds like the side-income you’ve been seeking, send your short visual-identity portfolio and a quick note about any prior email or live-chat experience. I’ll reach out to schedule a brief video call for us to meet and get you onboard.