Brazil-Argentina Customer Support VA

I need a bilingual virtual assistant from either Brazil or Argentina to become the first point of contact for my customers over live chat. Your main focus will be real-time customer communication: greeting visitors, answering product or service questions, solving simple issues on the spot, and keeping them informed of next steps when a ticket must be escalated. Alongside that, I will rely on you for light account management—updating profiles, checking order statuses, and noting any special requests directly in our CRM.

The role is chat-only for now, though I may add email or phone later, so experience with tools such as Intercom, Zendesk Chat, or similar platforms is valuable. Native-level Portuguese or Spanish plus solid written English is essential, as most internal notes are kept in English.

Deliverables
• Consistent live-chat coverage during the agreed shift
• Accurate CRM updates for each interaction
• End-of-day report summarising issues resolved and any follow-ups needed

I measure success by response time (under two minutes) and customer satisfaction ratings, which I track weekly. If you’re organised, tech-savvy, and enjoy helping people, let’s talk and arrange a short trial shift.