Bilingual Virtual Assistant Needed (English/spanish)

I’m looking for someone who can effortlessly switch between English and Spanish while keeping our customers happy and our digital presence organized. On a typical day you will:

• Clear the shared inbox, draft or send replies, flag anything that needs my input, and keep the folders tidy.
• Jump on email, phone, or live-chat whenever a customer reaches out with a general question about our products or services, making sure every interaction feels personal and concise.
• Schedule and monitor posts across our social media accounts, respond to comments and direct messages, and alert me if a public concern needs a quick escalation.

You should feel comfortable inside Gmail (or a similar client), basic help-desk tools such as Zendesk or Freshdesk, and the usual social platforms—Facebook, Instagram, X, TikTok. A clear speaking voice, reliable internet, and a knack for friendly, solution-focused communication are crucial.

Acceptance criteria for each shift:
• Inbox brought to “zero” with no message older than 24 hours.
• All chat sessions and calls logged with brief notes.
• Social channels checked and any engagement requiring my attention highlighted.
• End-of-day summary sent before you sign off.

If you’re proactive, detail-oriented, and genuinely enjoy helping people in both languages, I’d love to hear how you can slot into this routine right away./

Budget $3-$6 depending on experience.