Bilingual French-German Customer Support
Budget: €12 – €18 EUR
I run a small Italian e-commerce company based in France and selling mainly through Amazon. At this early stage the call volume is modest, yet I want every buyer to feel looked after in their own language.
What I need from you
• Answer incoming French and German customer calls a few hours per week, providing courteous, solution-oriented support.
• Place outbound calls in France when a situation requires clarification—most commonly to verify a delivery issue or locate a lost parcel.
Languages
Customers will speak French or German; internally we exchange information in Italian and, when helpful, in German, Ukrainian or Russian, so comfort with at least one of those internal languages is important for smooth hand-offs.
Hours & growth
For now the workload is light and flexible. From January onward I expect expanded hours as sales ramp up, so I’m keen to build a reliable, long-term collaboration.
Deliverables & workflow
– Prompt pick-up or callback within agreed time slots.
– Clear, concise call notes entered into our shared sheet (or the CRM you prefer).
– Polite follow-through until the customer confirms the matter closed.
If you are fluent in both customer languages and comfortable chatting with me in one of the internal languages listed above, let’s start with a brief trial week and grow together.
What I need from you
• Answer incoming French and German customer calls a few hours per week, providing courteous, solution-oriented support.
• Place outbound calls in France when a situation requires clarification—most commonly to verify a delivery issue or locate a lost parcel.
Languages
Customers will speak French or German; internally we exchange information in Italian and, when helpful, in German, Ukrainian or Russian, so comfort with at least one of those internal languages is important for smooth hand-offs.
Hours & growth
For now the workload is light and flexible. From January onward I expect expanded hours as sales ramp up, so I’m keen to build a reliable, long-term collaboration.
Deliverables & workflow
– Prompt pick-up or callback within agreed time slots.
– Clear, concise call notes entered into our shared sheet (or the CRM you prefer).
– Polite follow-through until the customer confirms the matter closed.
If you are fluent in both customer languages and comfortable chatting with me in one of the internal languages listed above, let’s start with a brief trial week and grow together.