Bilingual English–Korean Phone Support
Budget: $8 – $15 USD
I need a fluent bilingual speaker who can handle day-to-day phone support in both English and Korean. Your task is to answer incoming calls, resolve general customer service questions, and record brief call notes so I can track each interaction.
Key details
• Language requirement: Korean and clear, professional English
• Channel: voice calls only—no email or chat work
• Typical topics: order status, basic product information, simple troubleshooting, and directing callers to the right department when needed
• Availability: steady weekday coverage during Korean business hours (I’m flexible on exact shifts as long as we agree on a consistent schedule)
• Tools: I’ll provide a VoIP line; you just need a stable internet connection, a quiet workspace, and a quality headset
Deliverables
1. Prompt, friendly handling of every call
2. Accurate call log after each conversation (caller name, reason, resolution, follow-up if required)
3. Quick escalation of any issues you can’t resolve
If you have prior customer service experience and feel confident switching seamlessly between English and Korean on the phone, I’d love to hear how you can help.
Key details
• Language requirement: Korean and clear, professional English
• Channel: voice calls only—no email or chat work
• Typical topics: order status, basic product information, simple troubleshooting, and directing callers to the right department when needed
• Availability: steady weekday coverage during Korean business hours (I’m flexible on exact shifts as long as we agree on a consistent schedule)
• Tools: I’ll provide a VoIP line; you just need a stable internet connection, a quiet workspace, and a quality headset
Deliverables
1. Prompt, friendly handling of every call
2. Accurate call log after each conversation (caller name, reason, resolution, follow-up if required)
3. Quick escalation of any issues you can’t resolve
If you have prior customer service experience and feel confident switching seamlessly between English and Korean on the phone, I’d love to hear how you can help.