Bilingual Call Center Support Needed

My product needs a dedicated back-end call-center operation that can handle the full customer journey by phone. That includes answering inbound queries with friendly, accurate information, placing proactive outbound sales calls to nurture leads and close deals, and offering first-tier technical support whenever users run into trouble.

Because most of my clients communicate in English and Hindi, every agent on the project must be fluent in both languages and able to switch seamlessly during a single conversation when required. All interactions will be voice-based, so clear pronunciation, a quiet environment, and reliable telephony or VoIP infrastructure are essential.

I will provide product training, FAQs, and a call script framework; however, I expect the team to refine talking points over time using real customer feedback and to keep me informed through concise performance reports. At minimum I need:

• A daily summary of inbound, outbound, and escalated calls
• Weekly sales results matched against the calling list I supply
• A short technical-issue log that helps my engineering team spot recurring problems

Please ensure your proposal covers staffing levels, shift coverage for peak Indian and US business hours, the technology you will use (CRM, dialer, call-recording), and the KPIs you typically track so I can align them with my own growth targets.