Bilingual Betting Site Chat Support
Budget: $250 – $750 USD
I run a fast-growing online sportsbook and need a reliable live-chat specialist who can keep our players happy around the clock. You’ll be the first point of contact for both Turkish and international customers, so solid C1-level English and native-level Turkish are essential.
What the day-to-day looks like
• Handle real-time inquiries through Zendesk, LiveChat or Intercom, switching between all three as traffic demands.
• Type fast enough to keep queues short—120 words per minute or better.
• Work flexibly on both day and night shifts; our busiest periods often fall outside standard office hours.
• Troubleshoot account, payment and odds questions, escalate technical issues to the appropriate team and log every interaction accurately.
Experience on another betting site would be great, but if you’ve supported demanding customers in a similar high-volume environment I’m happy to train you on our products and compliance rules. Remote work is the norm here, yet strong personal discipline and smooth collaboration with the rest of the support crew are non-negotiable.
Deliverables
1. Consistent chat coverage during the agreed shifts.
2. Daily summary reports of tickets handled, common issues and any red flags.
3. CSAT above 95 % and first-response time under one minute, measured weekly.
If you’re ready to jump into a dynamic, shift-based role and keep players smiling in both languages, let’s talk.
What the day-to-day looks like
• Handle real-time inquiries through Zendesk, LiveChat or Intercom, switching between all three as traffic demands.
• Type fast enough to keep queues short—120 words per minute or better.
• Work flexibly on both day and night shifts; our busiest periods often fall outside standard office hours.
• Troubleshoot account, payment and odds questions, escalate technical issues to the appropriate team and log every interaction accurately.
Experience on another betting site would be great, but if you’ve supported demanding customers in a similar high-volume environment I’m happy to train you on our products and compliance rules. Remote work is the norm here, yet strong personal discipline and smooth collaboration with the rest of the support crew are non-negotiable.
Deliverables
1. Consistent chat coverage during the agreed shifts.
2. Daily summary reports of tickets handled, common issues and any red flags.
3. CSAT above 95 % and first-response time under one minute, measured weekly.
If you’re ready to jump into a dynamic, shift-based role and keep players smiling in both languages, let’s talk.