US-Based Caller Needed

I run a growing software agency and need a dependable, U.S.–based voice on the line to handle the steady flow of both inbound and outbound calls tied to our services. The subjects range from new-client enquiries to quick follow-ups with current accounts, so you’ll be the first impression many people get of our company.

Because the scripts and a lightweight CRM are already in place, prior customer-service experience isn’t a must; what matters is a clear, friendly phone presence, reliable availability during standard U.S. business hours, and the ability to learn our talking points quickly. You’ll log each call outcome inside our web-based CRM, flag conversations that need my attention, and schedule any promised callbacks.

Deliverables I’ll review weekly:
• Call log exported from the CRM, showing time, duration, and outcome of every call handled.
• Brief notes on any conversation that requires follow-up from the leadership team.

If you’ve got a quiet workspace, high-quality headset, and can start within a few days, let’s talk and get you on the line.