Bank Customer Service Mystery Audit
Budget: ₹600 – ₹1,500 INR
I need a discreet, mystery-shopping style audit that focuses exclusively on how a bank treats its customers across every touchpoint. Your mission is to pose as a genuine prospect or account holder, then evaluate three things: how quickly staff respond, the overall quality of the service you receive, and the professionalism of each employee you encounter.
Locations :
Tamil nadu - Salem,Coimbatore,Karur,Trichy,Nedumpuli,Chennai,Madurai,Erode
Karnataka - Mandya
Kerala - Thrissur,Ernakulam
Here’s how I picture the assignment:
• Make several contacts—branch visit, phone call, and if available an online chat or email.
• Time every interaction from first ring or queue position to resolution.
• Note the clarity of explanations, willingness to help, and any policy knowledge gaps.
• Observe and record staff attitude, tone, and adherence to courtesy standards.
After you’ve gathered the data, I’ll need a concise report that includes:
1. Raw timing logs and brief narrative of each interaction.
2. A scored assessment for response time, service quality, and employee behavior.
3. Practical recommendations for improvement, supported by examples you observed.
Please confirm how many interactions you can complete within a week and any prior experience with mystery audits or banking environments.
If you belong to this locations connect us to get more details on the project.
Locations :
Tamil nadu - Salem,Coimbatore,Karur,Trichy,Nedumpuli,Chennai,Madurai,Erode
Karnataka - Mandya
Kerala - Thrissur,Ernakulam
Here’s how I picture the assignment:
• Make several contacts—branch visit, phone call, and if available an online chat or email.
• Time every interaction from first ring or queue position to resolution.
• Note the clarity of explanations, willingness to help, and any policy knowledge gaps.
• Observe and record staff attitude, tone, and adherence to courtesy standards.
After you’ve gathered the data, I’ll need a concise report that includes:
1. Raw timing logs and brief narrative of each interaction.
2. A scored assessment for response time, service quality, and employee behavior.
3. Practical recommendations for improvement, supported by examples you observed.
Please confirm how many interactions you can complete within a week and any prior experience with mystery audits or banking environments.
If you belong to this locations connect us to get more details on the project.