Backend Support Assistants Needed 15 positions

Remoworkers.com is the fastest growing freelancing platform and we are expanding our customer support this is full remote talent platform, and I’m expanding our customer success team. Your main focus will be working behind the scenes in the admin console to spot, investigate, and resolve the day-to-day issues our users raise—anything from login glitches and workflow errors to simple “how-do-I” questions. You’ll be living inside our help-desk and CRM, tagging conversations properly, updating internal notes so anyone can pick up where you left off, and escalating edge-cases to engineering when a deeper fix is required.

Strong written English is essential because almost all interactions happen by email or chat. I also value a methodical approach: you’ll need to reproduce a bug, document the steps clearly, and close the loop with the customer once a solution ships. Familiarity with tools such as Zendesk (or other helpdesk platforms), basic CRM navigation, and a lightweight project-tracking board like Trello or Jira will let you hit the ground running.

Core deliverables
• Same-day response on new tickets during your shift
• Clear internal documentation for every ticket (screenshots, steps taken, status)
• Weekly summary report highlighting recurring problems and possible process tweaks

If you enjoy problem-solving, communicating concisely, and keeping customers happy without ever leaving your keyboard, I’d love to see how you can add value to the team.