Back Office Customer Support Assistant

I’m looking for dependable help with the full loop of customer care and its supporting admin work. On the front end, you’ll answer incoming questions about product information, order status and occasional technical support. Responses should be courteous, concise and logged in our ticket system so every touchpoint is traceable.

Behind the scenes, you’ll process orders as they arrive, double-checking details, creating or updating records and flagging anything that looks off before it reaches fulfillment. Accurate data entry is crucial: all new customer details go into the CRM, inventory counts must stay current and each order form needs to be captured without errors.

If you’re comfortable juggling email or chat conversations while keeping spreadsheets, CRM fields or ERP screens pristine, let’s talk. The key deliverables are:

• Timely, well-documented resolutions for each inquiry
• Orders entered and released for shipping within agreed turnaround times
• Daily data entry that leaves customer, inventory and order records 100 % up to date

Clear English, a patient tone and a sharp eye for detail will make you a great fit.