Auto Paint Refund Negotiation Call

I had my car repainted and the colour is clearly mismatched. On top of that, the shop left head-lights un-restored, paint pips and swirls in the clear-coat, a dusty green haze that I had to scrub off, and a small bubbly patch on the front bumper.

Here is what I need handled:

• Call the body shop on my behalf.
• Verify the exact tint formula they recorded in their system and compare it with the factory spec I will supply.
• If the formula is wrong, move straight to my preferred resolution: a 90 % refund of the amount I paid. Failing that, negotiate either a complete repaint with a no-charge rental car or the closest possible refund figure.
• Document every point of the discussion (names, dates, statements, agreed next steps) so I have a written record.
• Provide a concise call recap and the shop’s written or emailed response, ready for me to approve or escalate.

Acceptance criteria
– Written confirmation of the tint formula used.
– Clear evidence that the shop agrees to one of the resolutions above, with the 90 % refund noted as my first choice.
– Call summary delivered in a shareable document within 24 hours of the conversation.

A calm, confident phone presence plus solid negotiation skills are key; any prior experience with auto-body or warranty disputes will help.

I would like to review any potential resolution before it is committed to.

I can also provide a scan of the color on the car showing it is not to specification.


The shop is in Colorado Springs, CO 80919 and is generally open 8am-4pm eastern standard.

The shop is a privately owned franchised Maaco paint and body shop.