Arabic Language Support Specialist Needed

Job Description

We are looking for an Arabic Language Support Specialist with strong communication skills in both Arabic and English. The ideal candidate should be customer-focused, tech-savvy, and capable of handling translations and customer interactions effectively.
This role is ideal for someone who can manage support queries while ensuring accurate communication across languages.

Key responsibilities
● Respond to customer queries via email, chat, or calls in Arabic and English
● Translate customer communications, product content, and support materials between Arabic and English
● Understand the SaaS product to assist customers with their queries
● Work closely with internal teams to resolve customer issues
● Maintain clear documentation of queries, translations, and resolutions
● Ensure timely follow-up and closure of all support tickets
● Support in improving customer experience for Arabic-speaking users

Required Experience
● Fluency in Arabic and English (read, write, and speak)
● 1–2 years of experience in customer support, translation, or a similar role
● Customer-first mindset and ability to handle queries professionally.
● Basic understanding of SaaS platforms or strong willingness to learn
● Good communication and interpersonal skills
● Tech-savvy with the ability to quickly understand product workflows
● Organized, detail-oriented, and proactive
● Prior experience in a B2B SaaS company.

Working Hours
This is a part-time remote role, requiring availability of 4 - 5 hours per day aligned with Gulf Standard Time (GST, UTC+4) for a period of 6 months.