US Amazon Customer Service Partner
Budget: $30 – $250 USD
I operate an Amazon Seller Central account from outside the United States and must keep my response rate and customer-obsession metrics in the green. I’m therefore looking for a reliable, USA-based partner who can step in as the friendly “voice” of the brand and handle all incoming customer inquiries on my behalf.
Day to day you’ll log in to Seller Central (and any connected help-desk tool I provide) and reply to questions about orders, product details, shipping status, and general troubleshooting. Answers must go out within 24 hours—or faster when an order is in transit—so that my account health never dips below Amazon’s standards.
Although email is the current channel, I’m happy to expand to phone or live chat if you’re comfortable doing so; the key is that every shopper leaves the interaction satisfied and my metrics remain strong.
Deliverables
• Daily monitoring of the “Buyer-Seller Messages” inbox
• Clear, courteous, policy-compliant replies using my brand voice
• Escalation of anything that may require a return, refund, or FBA case
• End-of-week CSV export or summary report of tickets handled and any trends you notice
Acceptance Criteria
• 100 % response rate logged in Seller Central each week
• No performance notifications tied to customer service
• Positive feedback or neutral feedback amended to positive when applicable
If you have hands-on experience with Amazon Seller Central customer service and can demonstrate a track record of keeping response metrics flawless, I’d love to discuss next steps and set up a brief trial period.
Day to day you’ll log in to Seller Central (and any connected help-desk tool I provide) and reply to questions about orders, product details, shipping status, and general troubleshooting. Answers must go out within 24 hours—or faster when an order is in transit—so that my account health never dips below Amazon’s standards.
Although email is the current channel, I’m happy to expand to phone or live chat if you’re comfortable doing so; the key is that every shopper leaves the interaction satisfied and my metrics remain strong.
Deliverables
• Daily monitoring of the “Buyer-Seller Messages” inbox
• Clear, courteous, policy-compliant replies using my brand voice
• Escalation of anything that may require a return, refund, or FBA case
• End-of-week CSV export or summary report of tickets handled and any trends you notice
Acceptance Criteria
• 100 % response rate logged in Seller Central each week
• No performance notifications tied to customer service
• Positive feedback or neutral feedback amended to positive when applicable
If you have hands-on experience with Amazon Seller Central customer service and can demonstrate a track record of keeping response metrics flawless, I’d love to discuss next steps and set up a brief trial period.