Ajio Email & Data handling
Budget: ₹1,500 – ₹12,500 INR
I’m streamlining Ajio’s customer support workflow and need someone who can own our email and live-chat queues from first “Hello” to final resolution. Your core focus will be timely, courteous assistance—answering questions, settling complaints, and keeping a clear record of every interaction so nothing slips through the cracks.
Here’s how the work will break down:
• Manage all customer inquiries that land in our shared inbox and chat dashboard, aiming for a swift first-response time.
• Handle complaints or order-related issues, following the playbook I’ll provide and escalating only when necessary.
• Track each interaction in a simple CRM sheet so we can later filter by topic, sentiment, and resolution status.
• End each day with a quick summary and push a weekly feedback report that highlights trends or recurring pain points.
We’re starting with email and live chat only. If things go smoothly there may be room to expand to additional channels, but social media is out of scope for now.
You’ll slot into my existing Gmail/Chat platform setup (or a tool you’re comfortable with if it integrates cleanly) and collaborate with me in real time via Slack. Strong written English, a calm tone under pressure, and basic spreadsheet competence are non-negotiable. Experience with e-commerce customers is a plus.
If this sounds like a fit, tell me about a time you turned an unhappy shopper into a loyal one and the tools you used to record that exchange.
Here’s how the work will break down:
• Manage all customer inquiries that land in our shared inbox and chat dashboard, aiming for a swift first-response time.
• Handle complaints or order-related issues, following the playbook I’ll provide and escalating only when necessary.
• Track each interaction in a simple CRM sheet so we can later filter by topic, sentiment, and resolution status.
• End each day with a quick summary and push a weekly feedback report that highlights trends or recurring pain points.
We’re starting with email and live chat only. If things go smoothly there may be room to expand to additional channels, but social media is out of scope for now.
You’ll slot into my existing Gmail/Chat platform setup (or a tool you’re comfortable with if it integrates cleanly) and collaborate with me in real time via Slack. Strong written English, a calm tone under pressure, and basic spreadsheet competence are non-negotiable. Experience with e-commerce customers is a plus.
If this sounds like a fit, tell me about a time you turned an unhappy shopper into a loyal one and the tools you used to record that exchange.