Airbnb & VRBO Customer Support
Budget: £10 – £15 GBP
I’m looking for a reliable freelancer who can take over day-to-day guest messaging on both Airbnb and VRBO. The core of the job is handling customer inquiries—primarily booking confirmations or change requests, and questions about property details and amenities—so every potential guest receives a prompt, friendly, and accurate reply.
Because my listings attract travelers from Europe and the USA, you’ll need to cover those time zones smoothly; split shifts or flexible availability is fine as long as response times stay under one hour. You’ll work directly inside the Airbnb and VRBO dashboards (no third-party tool), draft follow-up messages, update reservation details when guests adjust dates, and flag anything I need to approve.
Deliverables:
• Consistent, on-brand responses to all guest messages
• Correct handling of booking alterations and calendar updates
• Clear documentation of any complex cases that require my input
Experience with either platform is essential; proficiency in both is ideal so you can move between the two without a learning curve.
Because my listings attract travelers from Europe and the USA, you’ll need to cover those time zones smoothly; split shifts or flexible availability is fine as long as response times stay under one hour. You’ll work directly inside the Airbnb and VRBO dashboards (no third-party tool), draft follow-up messages, update reservation details when guests adjust dates, and flag anything I need to approve.
Deliverables:
• Consistent, on-brand responses to all guest messages
• Correct handling of booking alterations and calendar updates
• Clear documentation of any complex cases that require my input
Experience with either platform is essential; proficiency in both is ideal so you can move between the two without a learning curve.