Airbnb Guest Communication
Budget: $2 – $8 USD
In Trophy Stays we are managing 150+ Holiday Homes properties in Dubai, and we are looking for a guest communication agent, as we are expanding our team.
This role involves communicating with guests, sending check-in details, handling inquiries, and ensuring a smooth experience throughout their stay with Trophy Stays — a Dubai-based company managing premium short-term rentals.
Key Responsibilities:
Communicate with guests before, during, and after their stay through WhatsApp, Airbnb, and other platforms.
Send check-in and check-out instructions promptly and ensure guests have all necessary information.
Handle guest inquiries and resolve issues efficiently while maintaining a friendly, professional tone.
Coordinate with internal teams (housekeeping, maintenance, operations) to ensure quick responses to guest needs.
Monitor booking details, arrival times, and special requests to ensure smooth guest experiences.
Report any incidents, complaints, or property-related issues to the management team.
Requirements:
Excellent written and spoken English; additional languages are a plus.
Strong communication and problem-solving skills.
Availability to respond quickly to messages during assigned shifts.
Previous experience in hospitality, customer service, or property management is preferred.
Reliable internet connection and ability to work remotely.
The position is remote, full time, compensation is 500$ per month
Contact: igor.p@trophystays. com
This role involves communicating with guests, sending check-in details, handling inquiries, and ensuring a smooth experience throughout their stay with Trophy Stays — a Dubai-based company managing premium short-term rentals.
Key Responsibilities:
Communicate with guests before, during, and after their stay through WhatsApp, Airbnb, and other platforms.
Send check-in and check-out instructions promptly and ensure guests have all necessary information.
Handle guest inquiries and resolve issues efficiently while maintaining a friendly, professional tone.
Coordinate with internal teams (housekeeping, maintenance, operations) to ensure quick responses to guest needs.
Monitor booking details, arrival times, and special requests to ensure smooth guest experiences.
Report any incidents, complaints, or property-related issues to the management team.
Requirements:
Excellent written and spoken English; additional languages are a plus.
Strong communication and problem-solving skills.
Availability to respond quickly to messages during assigned shifts.
Previous experience in hospitality, customer service, or property management is preferred.
Reliable internet connection and ability to work remotely.
The position is remote, full time, compensation is 500$ per month
Contact: igor.p@trophystays. com