Administrative Assistant Need -- 2

We are seeking a dedicated Administrative Assistant to join our team at Squeaky Pro Cleaners. In this full-time role (9:00 AM to 5:00 PM, Monday to Friday) Eastern Time, you will play a vital role in our cleaning business, supporting daily operations, managing leads, and overseeing subcontractor relationships. As the first point of contact for clients and vendors, you will need exceptional multitasking skills and a passion for organization.

Key Responsibilities:

• Business Operations: Ensure smooth day-to-day operations and workflows.
• Subcontractor Management: Research, recruit, and onboard subcontractors to meet service demands.
• Lead Generation: Develop strategies to attract new clients for our cleaning services.
• Customer Communication: Provide excellent customer service by answering calls and emails promptly.
• Invoicing and Payments: Create invoices, follow up on payments, and maintain financial records.
• Email and Calendar Management: Coordinate scheduling for jobs, meetings, and team activities.
• Administrative Support: Assist in developing processes for business scaling and efficiency.
• Vendor Relationships: Establish and maintain relationships with suppliers and subcontractors.
• Decision Approval: Collaborate with the owner on key business decisions to ensure alignment with company goals.
• Future Hiring: Assist with recruitment efforts as the company expands.
• Generate weekly and monthly performance reports to track business metrics.
• Handle disputes and ensure satisfactory resolution of client and subcontractor issues.
• Assist with marketing campaigns, including email marketing and online advertising.
• Manage social media accounts and create engaging content to attract new clients.
• Collect and analyze client feedback to improve services and customer satisfaction.
• Monitor and manage the operational budget to ensure financial efficiency.
• Develop and implement training programs for new and existing employees and subcontractors.
• Organize and maintain company documents and files for easy access and retrieval.

Requirements:

• Prior experience in administration, operations, or customer service (cleaning industry experience is a plus).
• Excellent communication skills with a friendly, professional attitude.
• Highly organized with the ability to multitask in a fast-paced environment.
• Proficient in email management, invoicing software, and Microsoft Office tools.
• Ability to work independently while collaborating with the owner on major decisions.
• Strong attention to detail and time management skills.
• Experience in hiring and managing subcontractors is a significant plus.

Why Join Us?

Squeaky Pro Cleaners is a fast-growing company with the vision to become the top cleaning service in Brickell. This role offers a unique opportunity to contribute to building the company from the ground up, make a significant impact, and grow alongside us.

If you’re a self-starter who thrives in a dynamic environment, we’d love to hear from you! Please submit your proposal, resume, and any relevant experience.

Candidates should hold relevant certifications in office administration or a related field. Familiarity with Google Workspace (G Suite) is required.

The assistant will need to use project management tools like Trello or Asana regularly. Google Workspace, BookingKoala and GoDaddy BookingKoala, Godaddy.com, and WorkSpace The assistant will be tasked with maintaining and improving customer satisfaction scores. This is a permanent position with opportunities for growth and long-term career development. Candidates with previous experience in the cleaning industry are preferred. The role includes the following benefits: yearly increase in pay and bonuses. The candidate should be proficient in Google Workspace.

Experience with CRM software is highly preferred. The primary focus will be on delivering excellent customer service and maintaining high customer satisfaction. Expertise in project management tools like Trello or Asana is a must. Preference is for the assistant to be highly proficient in BookingKoala.com for project management tasks. The Assistant will prioritize subcontractor management and efficient onboarding processes.

Communication with clients and vendors will be handled through both email and phone. We are seeking candidates with a few years of relevant experience who can hit the ground running.

The position requires an immediate start. In the first month, priority will be given to GoDaddy.com for Website management, BookingKoala.com for CRM, Google Workspace, and Google Voice. The primary focus will be on delivering excellent customer service and maintaining high customer satisfaction. Candidates should possess advanced-level expertise in CRM software. The performance metrics will be reported in weekly meetings. The assistant should be highly proficient in CRM software and project management tools like Trello or Asana. The primary focus of this role will be on supporting daily operations and ensuring smooth workflows. The assistant should have expertise in BookingKoala for CRM tasks. The Administrative Assistant should prioritize exceptional organizational skills to manage daily operations effectively. We prefer candidates with mid-level experience who can bring valuable insights and practical knowledge to the role.