Remote Email Support Specialist
Budget: ₹12,500 – ₹37,500 INR
I need a dependable customer-support professional who can handle all of our email tickets from home. You’ll log into our Zendesk workspace each day, work through the queue, and close the loop with customers in clear, friendly English.
Experience inside Zendesk is essential because I rely on its macros, views, and reporting, and I don’t have time for a long ramp-up. If you also feel comfortable jumping on phone or live-chat tools later, that flexibility would be a plus, but the immediate priority is fast, accurate email resolutions.
Success for me looks like:
• Inbox zero (or close to it) by the end of each shift
• Consistent, polite tone that matches our brand voice
• Correct tagging and ticket status updates so I can pull accurate weekly reports
I’m ready to get someone started right away and can provide brand guidelines plus a short knowledge-base briefing on day one. Let me know your availability and a couple of Zendesk-based metrics you’re proud of from past roles, and we’ll take it from there.
Experience inside Zendesk is essential because I rely on its macros, views, and reporting, and I don’t have time for a long ramp-up. If you also feel comfortable jumping on phone or live-chat tools later, that flexibility would be a plus, but the immediate priority is fast, accurate email resolutions.
Success for me looks like:
• Inbox zero (or close to it) by the end of each shift
• Consistent, polite tone that matches our brand voice
• Correct tagging and ticket status updates so I can pull accurate weekly reports
I’m ready to get someone started right away and can provide brand guidelines plus a short knowledge-base briefing on day one. Let me know your availability and a couple of Zendesk-based metrics you’re proud of from past roles, and we’ll take it from there.