Work-From-Home Customer Service Rep (Call Center)
Budget: $15 – $25 USD
Conn’s is a specialty retailer. The Company’s primary product categories include:
-Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
-Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
-Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
-Home office, including computers, printers and accessories.
IMPORTANT: The company hiring in Albuquerque, New Mexico | Denver, Colorado | Tulsa, Oklahoma | Corpus Christi, Texas | El Paso, Texas.
The Customer Service Representative’s responsibilities include, but are not limited to:
-Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.
-Ensure that customers questions and problems are resolved properly and quickly.
-Address challenging customers and problems that require escalation outside of the department.
-Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
-Provide support and solutions to customers regarding product or service issues and concerns.
-Provide support and solutions to customers regarding product or service issues and concerns.
-Maintain accurate customer records by updating account information.
-Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
-Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
-Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
-Home office, including computers, printers and accessories.
IMPORTANT: The company hiring in Albuquerque, New Mexico | Denver, Colorado | Tulsa, Oklahoma | Corpus Christi, Texas | El Paso, Texas.
The Customer Service Representative’s responsibilities include, but are not limited to:
-Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.
-Ensure that customers questions and problems are resolved properly and quickly.
-Address challenging customers and problems that require escalation outside of the department.
-Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
-Provide support and solutions to customers regarding product or service issues and concerns.
-Provide support and solutions to customers regarding product or service issues and concerns.
-Maintain accurate customer records by updating account information.