Fresha Loyalty Program Setup

I run my bookings and checkout through Fresha and want to activate the built-in loyalty feature so it genuinely keeps clients coming back. The end goal is simple: stronger customer retention.

Here’s what I already know I want:
• Points awarded strictly on the amount each client spends.
• Rewards redeemed as free products or complimentary services—no cash discounts.

What I need from you is the full configuration and fine-tuning inside my existing Fresha account. That includes:
• Defining the point-to-currency ratio so the reward feels attainable yet profitable.
• Automating the trigger that turns points into a free item or service at checkout.
• Making sure the system emails or app notifications announce balances and rewards without spamming.
• A brief walkthrough (video or live call) so my team and I can tweak rules later and track performance.

If you’ve set up loyalty programs on Fresha before and can show me how to launch, test, and monitor this one quickly, let’s get started.