WhatsApp Order Support Assistant
Budget: $15 – $25 USD
I run an online shop and want every customer who writes to us on WhatsApp to get a quick, friendly answer about where their package is. Your main focus will be customer support for order-related queries, specifically sending order tracking updates whenever shoppers ask.
Here’s what I need from you:
• Monitor the WhatsApp Business chat during the agreed-upon hours.
• Pull the latest tracking information from our system or the courier’s site.
• Reply in clear, courteous Bahasa Indonesia (or English if the customer writes in English) with the current status and any next steps.
• Keep a simple log so I can see which tickets were answered and whether follow-up is required.
Fast response time and an eye for detail are crucial. If you’re familiar with WhatsApp Web, basic order-management dashboards, or third-party tracking tools, mention it—those skills will help you start smoothly.
Here’s what I need from you:
• Monitor the WhatsApp Business chat during the agreed-upon hours.
• Pull the latest tracking information from our system or the courier’s site.
• Reply in clear, courteous Bahasa Indonesia (or English if the customer writes in English) with the current status and any next steps.
• Keep a simple log so I can see which tickets were answered and whether follow-up is required.
Fast response time and an eye for detail are crucial. If you’re familiar with WhatsApp Web, basic order-management dashboards, or third-party tracking tools, mention it—those skills will help you start smoothly.
Related categories:
Data Entry
Customer Support
Technical Support
Customer Service
Time Management
Customer Experience