Technical Support Call Handling
Budget: $8 – $15 USD
I need someone who can pick up our incoming technical-support line, guide users through intermediate software issues, and then record each interaction as a work order in our Zoho FSM service management module. You’ll be the first point of contact, so clear, calm communication is essential while you walk customers through tasks such as basic configuration checks, reinstall steps, or user-account fixes and getting a complete description of the issues to be relayed to the planner and technicians if they need to go onsite. You need to know microsoft tools including Outlook.
After every call, the details must be logged accurately—problem description, steps taken, result, and any follow-up actions—directly into the platform so our in-house team can track progress or schedule a technician intervention. Consistency and attention to detail in those entries matter just as much as your phone skills.
If you’re already comfortable navigating such software during live conversations in plain language, you’re exactly who I’m looking for.
Call will be coming in in both English and French, from customers across Canada and the USA.
After every call, the details must be logged accurately—problem description, steps taken, result, and any follow-up actions—directly into the platform so our in-house team can track progress or schedule a technician intervention. Consistency and attention to detail in those entries matter just as much as your phone skills.
If you’re already comfortable navigating such software during live conversations in plain language, you’re exactly who I’m looking for.
Call will be coming in in both English and French, from customers across Canada and the USA.