Shopify Phone Support & Orders
Budget: £10 – £15 GBP
I need an experienced, empathetic voice to become the first point of contact for my Shopify store. Your core responsibility will be answering inbound customer calls during business hours, guiding shoppers through product questions, shipping timelines, and simple order changes while keeping every interaction upbeat and professional.
Alongside the phone work you’ll jump into the Shopify admin to update order statuses and drop tracking numbers the moment labels are generated. When someone rings about a missing package, you’ll pull up the tracking, reassure them, and follow up by email with the details. I’m currently handling returns in-house, so your day-to-day stays tightly focused on phone support plus status and shipment updates—no inventory tasks for now.
The essentials I’m after:
• Excellent, clear spoken English and friendly communication
• Fast, calm problem-solving under pressure
• Confident navigation of Shopify’s Orders panel (any experience with Shopify Inbox, Gorgias, or Zendesk is a bonus)
Success is simple: calls answered within three rings, order records kept perfectly current, and every customer ending the conversation satisfied. If that sounds like your wheelhouse, send over a quick voice sample or a note on your past support metrics so I can hear you in action. I’m excited to find someone who can keep our shoppers happy while I focus on growing the business.
Alongside the phone work you’ll jump into the Shopify admin to update order statuses and drop tracking numbers the moment labels are generated. When someone rings about a missing package, you’ll pull up the tracking, reassure them, and follow up by email with the details. I’m currently handling returns in-house, so your day-to-day stays tightly focused on phone support plus status and shipment updates—no inventory tasks for now.
The essentials I’m after:
• Excellent, clear spoken English and friendly communication
• Fast, calm problem-solving under pressure
• Confident navigation of Shopify’s Orders panel (any experience with Shopify Inbox, Gorgias, or Zendesk is a bonus)
Success is simple: calls answered within three rings, order records kept perfectly current, and every customer ending the conversation satisfied. If that sounds like your wheelhouse, send over a quick voice sample or a note on your past support metrics so I can hear you in action. I’m excited to find someone who can keep our shoppers happy while I focus on growing the business.